What services does The Hosting Concierge provide?

We offer comprehensive property management services including 24/7 guest communication, professional cleaning and turnover, maintenance coordination, revenue optimization with dynamic pricing, listing management across multiple platforms, smart check-in/out systems, property protection, and detailed financial reporting. We handle everything so you can enjoy passive income without the hassle.

How much do your services cost?

Our pricing is customized based on your property type, location, and service needs. We typically work on a percentage of monthly revenue, ensuring our success is directly tied to yours. There are no upfront fees, and we offer flexible packages. Contact us for a free consultation and personalized quote tailored to your specific situation.

Do you only work in Miami and Redwood City?

While our main offices are located in Miami, FL and Redwood City, CA, we primarily serve properties in these markets and surrounding areas. However, we're always exploring opportunities to expand our services. If your property is in a different location, please contact us to discuss possibilities—we may be able to accommodate your needs or provide referrals to trusted partners.

How quickly can you start managing my property?

We can typically onboard a new property within 1-2 weeks. This includes a property inspection, professional photography, listing creation and optimization, smart lock installation (if needed), and coordination with our cleaning and maintenance teams. For urgent situations, we can expedite the process. Contact us to discuss your specific timeline and requirements.

What if my property gets damaged?

We take property protection seriously. All guests are screened before booking, and we require security deposits and damage protection plans. Our team conducts thorough inspections after each stay. In the rare event of damage, we document everything, file claims with the appropriate platforms and insurance providers, and handle all communication and coordination for repairs—all at no extra cost to you.

Can I still use my property occasionally?

Absolutely! You maintain complete control over your property calendar. Simply let us know when you'd like to block dates for personal use, and we'll handle the rest. Many of our clients use their properties several times per year while still generating significant rental income during the remaining months. We make it easy to balance personal enjoyment with financial returns.

How do I receive payments?

We process owner payouts monthly via direct deposit or check, according to your preference. You'll receive detailed financial statements showing all revenue, expenses, and our management fee. Our transparent reporting gives you complete visibility into your property's performance. Payments are typically processed within the first week of each month for the previous month's activity.

What makes The Hosting Concierge different from other property managers?

Our team brings hospitality expertise from 5-star hotels and luxury resorts. We don't just manage properties—we create exceptional guest experiences that drive higher ratings, repeat bookings, and premium pricing. We leverage advanced technology for efficiency while maintaining the personal touch that sets us apart. Our 24/7 availability, proactive communication, and genuine care for your investment make us true partners in your success.

We provide comprehensive property management services including 24/7 guest communication, professional cleaning and turnover, maintenance coordination, revenue optimization, listing management across multiple platforms, smart check-in/out systems, property protection, and detailed financial reporting. Essentially, we handle everything needed to run your vacation rental like a 5-star hotel.

Our pricing is customized based on your property type, location, and service needs. We typically work on a percentage of rental revenue, so our success is directly tied to yours. Contact us for a free consultation where we'll review your property and provide a detailed pricing proposal with no obligation.

We currently operate in Miami, Florida and Redwood City, California, with plans to expand to additional markets. If your property is in another location, contact us—we may be able to accommodate special arrangements or provide referrals to trusted partners.

After our initial consultation and property assessment, we can typically have your property ready to accept bookings within 2-3 weeks. This includes professional photography, listing creation, system setup, and team training. For properties already taking bookings, we can transition management seamlessly without disrupting your current guests.

No upfront costs! We'll assess your property and recommend any equipment that would enhance the guest experience (like smart locks or security cameras), but these are optional. All property management software, listing platforms, and communication tools are included in our service. Any equipment purchases can often be covered by increased revenue within the first few months.

We provide 24/7 emergency support for all guest issues. Whether it's a maintenance problem, a guest complaint, or an unexpected situation, our team responds immediately to resolve the issue. We have established relationships with local contractors and service providers for rapid response, and we keep you informed every step of the way.

You'll receive detailed monthly financial statements with complete transparency into revenue, expenses, and performance metrics. Additionally, you have 24/7 access to our owner portal where you can view real-time booking data, upcoming reservations, maintenance logs, and financial summaries at any time.

Absolutely! We work around your personal schedule. Simply let us know when you'd like to block dates for personal use, and we'll ensure those dates are unavailable for guest bookings. We can even prepare the property for your arrival with fresh linens and a full cleaning if desired.

Our team brings luxury hotel experience to vacation rental management. We're not just property managers—we're hospitality professionals who understand what creates a 5-star guest experience. This expertise translates to higher ratings, better reviews, more repeat bookings, and ultimately, more revenue for you. Plus, our technology-driven approach ensures efficiency without sacrificing the personal touch.

We believe in earning your business every month. While we recommend at least 6 months to see the full impact of our revenue optimization strategies, our contracts are flexible. We're confident that once you experience our service and see the results, you'll want to continue our partnership for years to come.

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